Shipping Policy

We create clear shipping policies to ensure timely delivery and customer satisfaction.

At STEPINSTYLIE, we aim to deliver every order quickly, safely, and transparently. This Shipping Policy outlines how we process, handle, and deliver all customer orders. By purchasing from our store, you agree to the terms outlined below.

1. Order Processing Time

• All orders are processed within 2–5 business days after payment is successfully completed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons (sales, holidays, high-volume periods), processing may require additional time.

You will receive an email confirmation once your order has been packed and shipped.

2. Shipping Time & Delivery Estimates

Estimated delivery time after dispatch:

Domestic (Vietnam)

• Standard Shipping: 3–7 business days

International Shipping

• Standard International Shipping: 7–15 business days
  (Delivery time varies depending on the destination country, customs clearance, and local courier performance.)

These are estimated timeframes and may be affected by:

• Customs inspections

• Public holidays

• Weather conditions

• High-volume courier periods

STEPINSTYLIE does not guarantee exact delivery dates.

3. Shipping Costs

• Shipping fees are automatically calculated at checkout based on the delivery address and total package weight.

• Occasionally, the store may offer free or discounted shipping promotions.

Shipping fees are non-refundable once the order has been shipped.

4. Tracking Information

• All orders come with a tracking number.

• Tracking details will be emailed within 24–48 hours after your package has shipped.

• Tracking updates may take time to appear depending on the courier’s system.

If you do not see tracking updates after several days, please contact us.

5. Address Accuracy

Please ensure that your shipping address is complete and accurate.
STEPINSTYLIE is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Packages returned due to address errors

• Additional reshipping fees

If a parcel is returned to us due to these issues, customers are responsible for paying the reshipment cost.

6. Customs, Duties, and Import Taxes

For international customers, customs fees or taxes may apply depending on your country’s regulations.

• These charges are not included in our product or shipping prices.

• Buyers are fully responsible for any import duties, taxes, or additional fees.

STEPINSTYLIE is not liable for delays caused by customs authorities.

7. Lost, Delayed, or Damaged Packages

Once a package is shipped, delivery time and handling are managed by the courier. STEPINSTYLIE is not responsible for delays caused by the shipping carrier.

If your package is:

• Lost in transit

• Damaged on arrival

• Marked “Delivered” but not received

Please contact us within 7 days at kienphanhai27@gmail.com with:

• Your order number

• Full name

• Photo evidence (if applicable)

We will assist in contacting the courier and resolving the issue as quickly as possible.

8. Contact Us

For any questions regarding order delivery, shipping status, or tracking issues, please contact our support team:
Email: kienphanhai27@gmail.com

We are here to help ensure your shopping experience with STEPINSTYLIE is smooth and reliable.